Purchasing and Owning a Kinetico

Where can I purchase a new Kinetico system, or buy replacement parts or filters for a system I own currently?

Simple! If you're considering purchasing a new Kinetico system for your home, you can request a quick quote from your local Kinetico specialist who will contact you with prices and options. Alternatively, or if you need replacement parts, you can use our online locator to find your local Kinetico water specialist who will be able to help you obtain replacement parts, including filter cartridges.

Can I buy a system directly from Kinetico?

No, we don't sell directly to the public. You will need to contact your local Kinetico water specialist who will have a variety of options for you to choose from. Your local Kinetico water specialist is fully trained and factory authorized to ensure your new Kinetico system is properly sized and professionally installed.

Can I purchase replacement parts or filters directly from Kinetico?

No, we don't sell directly to the public. You will need to contact your local Kinetico water expert who will have access to replacement parts and consumables, including filter cartridges. Your Kinetico water specialist is fully trained and factory authorized to ensure your system is repaired properly.

I own a Kinetico system currently and it needs service, who can I call?

It's preferable to contact the same Kinetico water specialist who sold and installed your system. However, all local Kinetico water specialists are fully trained and factory authorized to service and repair all Kinetico models. They can also assist you if you have any questions relating to your warranty. Use our online locator to find the contact information for your local Kinetico water specialist.

I own a Kinetico system now, can I get a copy of the owner's manual or more information from your website?

Please check our Customer Resources page, Legacy Products page, or contact our consumer services department by phone or email.

Water Health

Do Kinetico water softeners add sodium or salt into the water I will drink?

All water softeners work on a principle known as "ion-exchange" where hardness mineral ions (typically calcium and magnesium) are replaced with soft sodium ions. The sodium ions are taken from water softener salt which is held in a reservoir with the softener system. Some consumers have concerns that the softener will add extra and unwanted sodium into their diets. 

The level of sodium added to water during the softening process depends upon how hard the water is which needs treatment, but even in situations where the water is extremely hard the level of sodium added during softening is not significant. For example, the amount of sodium added to a 236ml (8 oz) "serving" of water which was treated to remove 18 grains-per-gallon of hardness would be around 30 milligrams. In comparison, the same serving size of low-fat milk would contain 120 mg of sodium. 

However, those who have been prescribed with ultra-low sodium diets should always consult with their physician. More information and studies showing that softened water does not significantly contribute to the average persons daily sodium intake can be found on the Water Quality Association's website.

Doesn’t my municipality already treat and test my water?

If your water comes from a public or municipal water system, it is regularly tested for contaminants regulated by federal standards, such as microbial pathogens, radioactive elements and organic and inorganic toxic chemicals. However, it is important to note that these tests are conducted at the source. Therefore, the quality of water that utilities create is not necessarily a measure of the quality that reaches your home. Over time pipes age and erode, and often water treatment or distribution systems are breached by unforeseen occurrences that result in boil water alerts.  

Most municipalities address the issue of delivery to the home by treating water with chlorine to kill bacteria. However, their goal is to meet minimum federal requirements. Chlorine is commonly used to kill organic material in water thereby protecting the public from diseases such as typhoid, cholera and dysentery. It is also great for neutralizing color and odor. Unfortunately, it has come to light that the byproducts of chlorine can cause serious health problems. These by-products have made headlines and research to establish your own comfort level with each is important.  

Taking charge of your own water with a Kinetico municipal water solution eliminates your risk of dependence on third party providers and allows you to specifically remove the health risks that concern you.

Isn’t bottled water better for you than tap water?

While bottled water is generally of good quality, Federal standards for bottled water are no stricter than standards for tap water. That means that federal regulations only require bottlers to test for a handful of the hundreds of known chemical contaminants. But there are other issues to consider such as cost, convenience and usability. It is a lot less expensive to own your own Kinetico K5 Drinking Water Station with VOC Guard when you consider the time and costs associated with bottled water. Also, your Kinetico drinking water system will allow you to use the water for many purposes including cooking without rationing. Treating your own water at home will eliminate the need for storing bulky plastic bottles and supply you with unlimited water, right on tap, at prices per litre that are considerably less than buying bottled water. 

Another issue is that the use of bottled water is environmentally questionable when one considers the unnecessary costs of plastic generation, product transportation and empty bottle waste/recycling.

Don’t water filters remove important minerals from my water?

Studies have found that minerals in your drinking water make essentially no contribution to your health and may even be present in forms your body can't absorb. Minerals in an inorganic state flow through our systems versus minerals in an organic state that are readily absorbed by our bodies. You are much better off maintaining a balanced diet that provides you with an adequate supply of important vitamins and minerals.

However, for those who do want to add healthy mineral into their drinking water, or if you'd just prefer the flavor of water with a bit of mineralization, we offer the Mineral Plus Flexfiltration cartridge which can be included in the Kinetico K5 Drinking Water Station with VOC Guard.

How much water should I drink in a day?

One can go weeks without food but only days without water.

Water affects the functioning of our organs and our ability to fight disease. It helps us to maintain a healthy weight and cope emotionally.  The positive effects of drinking plenty of quality water can be seen in all aspects of our health and appearance.

In a typical day you lose 2 to 3 liters of water. If you don’t replace it, your body will naturally pull the water away from your skin, nails and hair – the fundamentals of good looks – to the critical systems that need it for basic good health. Drinks with caffeine such as coffee, tea and soft drinks have a limited water replacement value as they are diuretics and therefore promote water loss. Fruit, vegetables and juices all contribute well to water replacement; however, they also contain calories that, for a growing segment of the population, are a problem. Water, on the other hand, is totally calorie free. This is why it is recommended that we drink 8 ten ounce glasses of water each day. It is the most sensible way to meet our fundamental water needs.

What are the effects of the chlorine in our drinking water?

The US has been chlorinating its water supplies for over one hundred years. It is through this treatment method that we have been able to virtually wipe out water-borne diseases such as cholera and typhoid fever.

It is what lies beneath the surface of the population’s concerns over chlorine’s effect on the taste and odor of water that has sparked heated debate. Debate has centered on the safety of chlorine with respect to its potential as a carcinogen.

When chlorine breaks down organic material, it creates byproducts that can damage the heart, kidneys, nervous system and lungs. These byproducts also increase the incidents of certain types of cancer. Many articles have been written about THM’s (trihalomethanes) and their impact on our health. This is well worth your investigation. Data showing these results prompted the Environmental Protection Agency in the United States to respond with limits to the amount of chlorine byproducts permissible in drinking water. Eliminating the byproducts of chlorine should be a primary objective in any personal water treatment plan.

How can I protect myself and my family from lead in drinking water?

Drinking water generally carries lead from plumbing that has been connected with lead solder (outlawed in 1986) or from outdated water distribution lines. There are a number of things you can do to reduce the risk of lead in your drinking water. Some sources suggest running your tap water for a couple of minutes before filling a glass to flush any accumulated lead from the water line (lead dissolves into standing water over time). However, this is not a foolproof solution, as there is no way of knowing whether all of the lead has been removed and since lead can still dissolve into running water.

Never use hot tap water to prepare drinks or meals as hot water attracts more lead than cold water does. If you need hot water, heat cold tap water on the stove or in a microwave.

In their informational brochure, 'Living Lead Free,' the American Water Works Association recommends having your water tested for lead to find out whether you should take action. Your local Kinetico water expert can have your water analyzed by a laboratory and help you decipher the results.

Use a carbon drinking water filter or reverse osmosis system that has been certified to protect your drinking water from lead. Check that the manufacturer's claims have been verified by the Water Quality Association or NSF International; not all systems are certified for lead reduction.

Don’t water filters remove fluoride from my water?

Fluoridated water has been a hot topic of concern in recent years, as scientists and health officials challenge its safety and effectiveness. The issue has always been around effectiveness and the proper control or management. Too much fluoride can be more damaging than having none. Once added to our water supply, fluoride can be tricky to remove. Many common jug and faucet filters are effective at removing large impurities from water, but leave elements like fluoride behind.

Various filtration systems claim to eliminate the fluoride in your water, but consumers should be wary. It is advisable to check that you are using a filtration system that has been certified by the Water Quality Association of NSF international as one capable of removing fluoride additives. The use of a reverse osmosis filtration system is recommended as the most efficient and effective method for eliminating fluoride from your water.

How can I protect my family from Chromium-6 in our water?

If you own a well, you are responsible for your water’s quality. If your water comes from the city, the municipality is doing what it can to provide you with water that meets all quality standards. But are these standards up to your standards? And there’s no telling what happens to the water’s quality on its way to your house.

Studies prove that reverse osmosis systems are more effective at significantly reducing a number of contaminants – like Chromium-6 - in water than other filter options. Take your water’s quality into your own hands. Learn more here.

Water In Your Life

What exactly is soft water?

Water very commonly contains hardness elements such as magnesium and calcium, dissolved rock, hence the description of hard water. Soft water is when these minerals are removed through a process known as ion exchange. If you have hard water, you may see staining or scaling build up on your sinks, tubs, showers and clothing; scaling deposits on your glassware; and damage due to scale in your pipes and appliances. You will also notice less lather from your shampoos/soaps and a filmy dryness feeling on your skin. Often, types of skin irritations are tied to hard water. All of these are symptoms of the need for softened water. 

Hard water can also produce a rock-like scale that builds up in pipes, water heaters, plumbing fixtures, dishwashers and other water-related appliances. This scale will reduce water flow, clog valves and vents and create maintenance problems reducing the life of your appliances.

I live in the city. Isn’t my water already treated by the municipality?

Your city water supplier is not required to provide you with soft water.  Many municipalities reduce the amount of hardness to some degree.  But according to the U.S. Geological Survey, 85 percent of cities are still supplied with hard water. Your city is required to provide you with water test results that show water hardness; just call the number on your water bill. 

Many people that use city water choose to soften it to save money on soaps and cleaners, protect their plumbing systems from scale buildup, protect their water-using appliances from hard water scale, provide better water for bathing, healthier skin and hair and eliminate hard water spots, among other things.

How do I know if my water is hard?

Your local Kinetico water expert can provide a water analysis for hardness, iron, pH and total dissolved solids, typically at no cost to you.  Depending on the testing equipment they use, they may be able to perform other tests. They can also direct your water sample to a specialized water testing organization that can provide a more detailed analysis of your water for you. Your local Kinetico water expert will help you interpret the results and determine if any treatment is necessary.

What are the benefits of treated water?

Soap and detergent usage can be dramatically lowered with soft water. Since the water is already soft, cleaning agents have no hard minerals to react with and overcome. This allows cleaning agents to lather more readily and work more effectively. In fact, a large proportion of the ingredients in most soaps and detergents consist of chemical “water softeners” added to prevent the reaction between the detergent and the hard minerals present in most water (the reaction that forms a sticky residue or soap curd). Since, such chemicals are not necessary for cleaning with soft water, less soap is required. Soft water households experience considerable savings on laundry soap, dish-washing detergent, hand soap and many other cleaning products.

Given that soft water contains no scale forming minerals, it leaves the inside of plumbing and water-using appliances free of solidified rock. Appliances operate more efficiently and last longer when using soft water. Leading appliance manufacturers, including Maytag, have recognized the problems caused by hard water and recommend the use of home water softeners to help their own products operate more efficiently.

In addition, calcium and magnesium, the two minerals that make water hard, might actually have some adverse effects on the foods you eat and the beverages you drink.

First, hardness minerals can detract from the taste of the water, as well as any beverage or food made with water, such as coffee, concentrated juice, soup or even gelatin. Other water contaminants can affect foods by imparting bad tastes or unhealthy compounds.

Second, some foods, especially fresh vegetables, don’t cook or taste as good when prepared with hard water because the calcium combines with a protein in vegetable skins, making them tough and sometimes shriveled.

What if I move?

Our warranties are transferable to new owners, or they can stay with the unit and "go where you go" should you decide to take it with you.  Learn more about Kinetico's warranty coverage.

Water Economics

How expensive are water treatment systems?

A whole home water treatment system will pay for itself in many ways. Treated water helps your water heater run more efficiently, reducing energy bills.

Treated water is easier on your pipes, plumbing fixtures and your water-related appliances resulting in fewer repairs and related costs.

Additionally, treated water requires less detergent to wash clothes and dishes. It also saves on the amount of shampoo and conditioners you use.

Also, a drinking water system is much more economical than purchasing bottled water for your home.

Is filtered water less expensive than bottled?

What about those bottles of water that so many people have become attached to? First, they’re expensive --- sometimes costing more than $1.00 per liter, which translates into 800 to 4800 times the cost of tap water. Second, they’re cumbersome to tote, and you have to go to the store to purchase them. Third, all of those plastic containers must be recycled, or they’ll crowd landfills. And finally, depending on the source of the bottled water, it may be nothing more than filtered municipal water. In fact, contrary to the popular image of remote Alpine meadows and unspoiled streams, bottled-water sources are often near metropolitan areas.

Also of interest is the fact that Federal standards for bottled water are no stricter than standards for tap water. That means that federal regulations only require bottlers to test for a handful of the hundreds of known chemical contaminants. In-home drinking water systems, which have also boomed in popularity in recent years, deliver the same benefits and more, without the inconvenience. And best of all, they’re actually less expensive than bottled water with a Kinetico VX Plus Deluxe delivering better than bottled water for as little as 7 cents a liter.

I have heard that treated water can actually improve the performance of my water-related appliances. Is this true?

Did you know that your hot water tank is the second largest energy user in your home? That's right! Only your heating and air-conditioning system uses more. Hard water scale can coat the inside of a water heater and drastically reduce its heating efficiency. Greater fuel consumption and higher utility bills are a result when the appliance has to heat water through a layer of rock. According to a study commissioned by the Water Quality Research Council and conducted at New Mexico State University, water heaters work 22-30 percent less efficiently with hard water, driving up utility bills unnecessarily. With soft water, you'll not only protect your hot water tank and make it last longer, but you'll also save money on your energy bill.

How much electricity does it take to operate a Kinetico whole home water treatment system?

Kinetico’s whole home water treatment system provides non-electric operation. There's nothing to plug in, no buttons to push, timers to set and reset or adjustments to make. There won't be an increase in your electric bill. And you won't have any problems with power outages or surges. Best of all, there are no expensive electrical components to repair or replace.

General

How do I contact my dealer?

If you'd like to contact your dealer about a specific Kinetico product you already own, you can use the "Contact My Dealer" tool in your Kinetico App. Simply open your Kinetico App, select the product you need help with, then tap "Support" and tap "Contact My Dealer"

If you have a general question or aren't sure who your dealer is, click here

Can I order products directly from Kinetico?

Kinetico distributes all of our products through independent authorized dealers located throughout the U.S and Canada. If you need to order a product or filter, contact your local dealer.

Not sure who your dealer is? Click here.

RO Systems

How do I know my reverse osmosis system is working correctly?

The performance of the drinking water station is measured using a TDS meter. 85-90% reduction of dissolved solids is typical. Your area Kinetico supplier can assist with ensuring your product's performance. Our expert dealers will ensure your system is working properly and can address any performance concerns you might have.

Not sure who your dealer is? Click here.

Why do I sometimes run out of RO water?

Your Reverse Osmosis (RO) system creates filtered water and stores that water in the storage tank that is connected to the system. If you use a high volume of water and empty the storage tank, it may take time for your system to create additional filter water to store in the tank. This is completely normal and part of the system's process.

What is the maximum stored amount of RO water available from the system?

The K5 storage tank holds 3 gallons of water, and the system will make new RO water as it is used. 

How can more RO water be stored?

Your local Kinetico Dealer can provide you with an oversized storage tank which can supply more water on demand for larger families. Contact your Kinetico dealer to learn more. Not sure who your dealer is? Click here

How do I know when the RO filters need to be changed?

The K5 is designed to significantly reduce or stop the flow of water after 500 gallons have been used. It is recommended the filters be changed after 1 year if the 500-gallon meter has not been met. If you open your tap and don't get any water, or only get a small stream, it could mean one of two things: your storage tank is out of water and the drinking water system is making more, one or more of your filters needs to be replaced. Check your PureMometer to see if the MACguard filter has shut off. 

If your MACguard filter has shut off, contact your dealer to ask about filter replacement.

Not sure who your dealer is? Click here

Can I change the RO filters myself?

Yes, however, if you choose to change the cartridges on your Kinetico K5 Drinking Water Station yourself, you must use a sanitization kit available from your Kinetico dealer. Follow the additional recommendations in your K5 Drinking Water Station owner's manual.

Can the RO be moved to a different installation location?

Yes, but be certain to check with the authorized Kinetico supplier at the new area to be certain it is compatible with the local water supply. Be sure to also contact your current area Kinetico dealer for disconnect and packaging assistance.

Not sure who your dealer is? Click here

Can my RO be connected to additional faucets or ice makers?

Yes, but please check wtih your local Kinetico dealer so they can offer the best recommendation based on the installation.

Not sure who your dealer is? Click here

What is the sound that I hear from the RO after my ice maker runs?

Any time that water is being taken from the RO system, the system will turn on to replenish the water that is taken from the storage tank. This is why your system makes noise after your ice maker runs.

Can the old RO cartridges be recycled?

The cartridge housing material of the filter cartridges is recyclable. Many recycling centers will want the internal media to be removed first. This will require cutting the housing open. Please check with your local recycling center.

Why does it take so long for the RO to shut off?

Due to the extensive filtration process, RO water takes time to go through the system's multiple filters. When your K5 is about to shut off, it will produce extra water for the EverClean Rinse.

Can I change the taste of my RO water?

The addition of the mineral plus cartridge will add in calcium and magnesium can be used to alter the taste of your reverse osmosis water.

How do I shut off the RO completely?

If you should ever discover a problem with your drinking water system, turn off the water supply to the system. Locate the main tube that runs from the cold water line into the drinking water unit. Turn the blue valve perpendicular to the tube to stop the feed water to the unit. Please contact your area Kinetico dealer for assistance and service.

Not sure who your dealer is? Click here

Softeners

Why do I have hard water?

The most common cause for hard water is a lack of salt in the brine tank of your Kinetico water softener. First, check to make sure there is sufficient salt in the tank. If it's empty or low, be sure to fill it right away.

If your salt levels are good, check the position of your bypass valve on your system. if your bypass valve is not engaged, or if you're not sure where your bypass valve is, contact your Kinetico dealer for service.

Not sure who your dealer is? Click here.

Why have I lost water pressure in my house?

If you notice a loss in water pressure throughout your home, check the pre-filter on your Kinetico Water Softener. Replace the pre-filter and check the water pressure again. If you still experience a pressure loss, engage your softener's bypass valve and check the pressure again. If the water pressure returns to normal, contact your Kinetico Dealer.

Not sure who your dealer is? Click here

How much salt is in my soft water?

The amount of possible salt in your soft water is completely dependent on how hard your water is. Your Kinetico Dealer can inform you of your salt levels based on the dosage they have set.

Not sure who your dealer is? Click here

Is soft water safe to drink?

The amount of salt in your soft water is usually minimal. Your local area salt dealer can inform you of your salt levels. If you are concerned about sodium intake, consult your physician.

Is potassium a good salt solution?

You can substitute potassium instead of salt in your Kinetico Water Softener but be aware that it does come at a higher cost and maintenance. Additionally, adjustments to your existing softener settings may be required. Contact your Kinetico Dealer before proceeding.

Not sure who your dealer is? Click here

Can I use soft water in my fish aquarium?

There is a minimal amount of salt in the soft water that your softener produces. However, you should consult an aquatic expert to be sure that the levels are compatible with the life in your aquarium.

Can I water plants with soft water?

There is minimal salt in your soft water but some plants can find it objectionable. If this occurs, engage your softeners bypass when watering plants or utilize RO water from a unit like the Kinetico K5 Water Station.

Can I take my softener with me when I move?

Yes, but be certain to check with the authorized Kinetico supplier at the new area to be certain it is compatible with the local water supply. Be sure to also contact your current area Kinetico dealer for disconnect and packaging assistance.

Not sure who your dealer is? Click here